Connection Issues: “Server Error”

If you are receiving a “Server Error” notification when trying to connect to our servers, please refer to the possible solutions on this article.

 

While there are many probable causes for this issue, the most common is your firewall or antivirus blocking you from connecting to the game server. If you have an Anti-virus installed on your computer you may have to temporarily disable it or add the game folder to your exception folder on the firewall or anti-virus. Let’s keep in mind that some programs may not have this option and can still block you from properly connecting to the server even after closing such program. In some rare cases you may actually have to uninstall the Anti-Virus software.  If you wish to do so please do so at your own risk. 

 

Here is a full list of possible causes for this issue:

-Firewall/Anti-virus: As mentioned above, security software are designed to control your computer’s incoming and outgoing connections.  You will need to make sure that your security features allow access to the game servers. If your settings are not properly configured, the firewall or router may prevent you from connection to the game server.

-Using a VPN or a Proxy to connect to our servers can cause a number of connection issues which we would not be able to resolve.

- Connecting from a restricted network will also cause issues. You will need to talk to your network administrator for assistance. This issue is common with corporate environments since they have a restricted network that is secure and forbid outgoing connections on non-standard ports.

- Your ISP or proxy could be preventing you from connecting to our servers.

 

There are recommendations that may resolve your issue related to the server error.  Unfortunately, we do not provide direct support for proxies, firewalls, routers, anti-virus, and any other type of security software.  Additionally, you may need to contact your ISP, router/modem provider, or network administrator for assistance on how to properly set your ports in order to properly connect to our server.

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